Fidelity users report technical issues trying to check their accounts after U.S.-China trade deal sends stocks surging

As the stock market jumped Monday on news that the U.S. and China have reached a preliminary trade agreement, pausing reciprocal tariffs of as high as 145% for 90 days, popular brokerage Fidelity suffered widespread technical issues as traders flooded its app and website to check their portfolios.

The technical issues kept some users from logging in to their accounts as trading opened on Monday, and many people took to social-media platforms like X, formerly known as Twitter, to voice their concerns.

“You guys lost me as a customer today,” one X user posted about the issues with his Fidelity account.

There were thousands of reports of issues by Fidelity users on Monday, according to data from DownDetector.com, a website that tracks online service issues. And Google searches for “is Fidelity down” spiked on Monday morning through the early afternoon, along with related queries about having issues logging in.

“We are aware that some customers are experiencing issues with Fidelity.com, Active Trader Pro (ATP), and our mobile apps,” Fidelity said in a statement. “We are working urgently on resolving the issues. We apologize for the inconvenience and appreciate you being a customer.”

See: Cooling U.S.-China trade tensions don’t mean smooth sailing for U.S. economy

Other financial-services companies who operate brokerages, however, didn’t appear to be experiencing similar issues. Representatives from Interactive Brokers IBKR, Charles Schwab SCHW and Robinhood HOOD all told MarketWatch that their systems were operating normally on Monday, despite some scattered complaints on social media.

The rallies in the equities market as well as the dollar that have followed the de-escalation of the U.S.-China trade war could be viewed as a sign that investors are becoming more confident and bullish in the near term, and many people were eager to check their financial portfolios on Monday.

“A trade deal with China is a big deal, don’t underestimate it,” Gina Bolvin, President of Bolvin Wealth Management Group, told MarketWatch. “It matters because trade affects earnings and sentiment.”